Returns & Exchanges
At Contrail, we want you to feel confident in every piece you wear, which is why we offer a seamless 30-day return policy for all unworn garments. If your selection isn't the perfect fit, we are here to ensure your exchange or refund is handled with the utmost care.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags remain attached and the garment is in its original condition.
Print and Ship
Download your prepaid shipping label from the portal, affix it to your parcel, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing